Frequently Asked Questions
The information on this page does not take into account the COVID-19 pandemic and includes answers for normal business operations. For information on how coronavirus currently affects our business and your orders, please visit our "COVID-19 Update" page.
If you have a question that is not addressed here, then please send us an email at firstname.lastname@example.org. If your question concerns an order, please include your order number in the subject line. This makes it easier for us to get back to you and in a more timely manner.
When can I expect my order?
All apparel and accessories ship directly from our manufacturer, so please allow up to 7 business days for your order to be fulfilled and shipped regardless of location. Please note that different products (i.e. a sweatshirt and hat) may ship separately.
In the U.S., orders generally arrive within 7-14 business days from the order date but can be delayed depending on the design and product. For international orders, please allow 10-20 business days from the ship date to receive your order.
What charities do you donate to, and how do you choose them?
We donate a portion of our proceeds to numerous charities with the primary one being Broadway Cares/Equity Fights AIDS. The goal is to support a charity that is related to the corresponding design/collection. Each product page states in the description which charity will be supported through the purchase of that product.
What is your refund/return policy?
With the exception of stickers, all items are made-to-order. As such, we do not issue refunds nor do we accept returns. We allow refunds/exchanges only for items that were damaged or defective upon arrival, incorrect orders, and orders lost in transit. To get an exchange/replacement for problematic orders, you must inquire within 14 days of receiving your order.
If you have an issue with or question about your order, please email us at email@example.com. Include your order number in the subject line, and attach image(s) of the problematic item.
What is your shipping policy?
We only offer one shipping option in the U.S. and internationally. In the future, we hope to add other shipping options but will only offer standard shipping for the time being.
At the moment, we ship our stickers only via standard mail with no tracking available.
International orders (outside of the U.S.) may include customs fees and other additional charges. We are not responsible for these costs, and they are to be paid for by the customer.
While we do offer international shipping, we are unable to ship to Cuba, Crimea, Iran, Syria, and North Korea. Due to the pandemic, we cannot ship to Brunei, Chad, Cuba, Laos, Liberia, Libya, Madagascar, Mauritius, Mongolia, Myanmar, Panama, Seychelles, Sierra Leone, Solomon islands, Tajikistan, Timor-Leste, Turkmenistan, and Yemen. We apologize for the inconvenience.
How are shipping costs determined?
Each type of product has its own flat rate price, but shipping prices increase when you add different types of products to one order. For example, shirts ship at one price, but sweatshirts ship at a different price. So the two flat rate shipping costs for each type of product are combined to determine the new shipping cost.
Why did items in my order ship separately?
Stickers will always ship separately from other items in your order, because they are shipped to you directly from us. Otherwise, our products are sent to you from our manufacturer/warehouses. Items may ship separately for several reasons, such as proper protective packaging and fulfillment time.
For example, prints ship in different packaging than apparel items to ensure the prints are shipped in packaging that best protects the print. Shipping prints with apparel items increases the likelihood that the print will be ruined. If you order a hat, it may shipped separately from apparel products based on which items in your order were fulfilled first.
Any personal and/or contact information we gather is used only for contact, manufacturing, and marketing purposes. By making a purchase, you agree to receive marketing emails from us.
How should I wash/dry my clothing items?
Machine wash cold, inside-out with similar colors using mild detergent on the gentle cycle. Fabric softener is not recommended. Hang dry the items. Never iron directly on the design.
How are non-embroidered apparel items printed?
All printed designs are printed onto apparel using direct-to-garment printing. This technique injects ink directly into the fabric, which then soaks up the ink. DTG differs from screen printing and is similar to printing on paper.
This method can sometimes result in designs looking faded/duller in person or having a vintage effect compared to how they appear in the mockup images provided on product pages. This, for example, can be the case with white designs on red apparel.
Can I place a bulk order?
Yes, send us an email at firstname.lastname@example.org with the details: item(s), quantity, sizes, et cetera.
Do you offer larger sizes aside from those listed on the product pages?
For some of our products, we can offer sizes beyond what is listed. These will be more expensive than the products currently offered on our site. To inquire about this, please send us an email at email@example.com.