Kara Role Call Mug

Apparel

Machine wash cold, inside-out with similar colors using mild detergent on the gentle cycle. Fabric softener is not recommended. Hang dry the items. Tumble dry low is also acceptable; however, line drying the items extends the life of the design/clothing in general. Never iron directly on the design.

For tie-dye apparel, be wary of potential bleeding of ink during the wash cycle. Because of this possibility, washing with similar colors in cold water is especially important for such items.

Hats

Wipe clean with a damp cloth for milder cases. For full cleaning, hand wash with mild detergent and lukewarm water, and hand dry to help the hat retain its shape. If tools are needed to treat specific areas, use a damp cloth, not a brush.

Mugs

While mugs are dishwasher and microwave safe, hand washing will ensure the design lasts longer.

Phone Cases

Remove the case from your phone, and wash using water and mild soap. Using a sponge or damp cloth, apply the cleaning mixture in gentle circular motions. Allow the case to air dry.

Do not use alcohol-based cleaning products on the case. Doing so can lead to discoloration and ink removal.

Fulfillment

Stickers are the only items with pre-existing stock on hand. Sticker portion of orders can take up to 3-5 days to be fulfilled, as we fulfill these orders in our free time outside of our full-time jobs.

Other items are made-to-order by our manufacturer, allowing us to be more sustainable with our business. The following are the current fulfillment timeline estimates for our non-sticker products:

• Printed apparel: 2-7 business days
• All-over printed apparel (LJ and Peter Bowling T-shirts): 2-7 business days
• Embroidered apparel and hats: 2-7 business days
• Prints: 2-5 business days
• Mugs: 2-5 business days

Shipping Policy

We only offer one shipping option in the U.S. and internationally. In the future, we hope to add other shipping options but will only offer standard shipping for the time being.

At the moment, we ship our stickers only via standard mail with no tracking available. We are working on adding tracked shipping for stickers.

International Shipping

International orders (outside of the U.S.) may include customs fees and other additional charges. We are not responsible for these costs, and they are to be paid for by the customer.

While we do offer international shipping, we are unable to ship to Cuba, Crimea, Iran, Syria, and North Korea. Due to the pandemic, we cannot ship to Brunei, Chad, Cuba, Laos, Liberia, Libya, Madagascar, Mauritius, Mongolia, Myanmar, Panama, Seychelles, Sierra Leone, Solomon islands, Tajikistan, Timor-Leste, Turkmenistan, and Yemen. We apologize for the inconvenience.

Shipping Costs

Each type of product has its own flat rate price, but shipping prices increase when you add different types of products to one order. For example, shirts ship at one price, but sweatshirts ship at a different price. So the two flat rate shipping costs for each type of product are combined to determine the new shipping cost.

Separate Shipping

Stickers will always ship separately from other items in your order, because they are shipped to you directly from us. Otherwise, our products are sent to you from our manufacturer/warehouses. Items may ship separately for several reasons, such as proper protective packaging and fulfillment time.

For example, prints ship in different packaging than apparel items to ensure the prints are shipped in packaging that best protects the print. Shipping prints with apparel items increases the likelihood that the print will be ruined. If you order a hat, it may shipped separately from apparel products based on which items in your order were fulfilled first.

With the exception of stickers, all items are made-to-order. As such, we do not issue refunds nor do we accept returns. We allow refunds/exchanges only for items that were damaged or defective upon arrival, incorrect orders, and orders lost in transit. To get an exchange/replacement for problematic orders, you must inquire within 14 days of your order's delivery date.

If you have an issue with or question about your order, please email us at somethinggoodmerch@gmail.com. Include your order number in the subject line, and attach image(s) of the problematic item.